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FAQ

Frequently Asked Questions

PRODUCTS

General Information

Does every order include a box and a greeting card?

Yes, all orders come with a box and a greeting card.

What is the maximum character limit for the greeting card message?


The message can have up to 280 characters, including spaces.

Can I customize my order with embroidered logos, additional sleeves, or custom boxes?

Yes, but there is a minimum purchase requirement and an additional cost. Please contact us via WhatsApp for details.

What are the most popular products for gift sets, hampers, and special occasions?
  1. Gift Sets: Couple Towels, Couple Prayer Set, and Grand Royal Set.
  2. Hampers: Single Towels and Single Prayer Mat.
  3. Special Gifts: Couple Towels, Single Towels, and Classic Man/Woman Set.
Why are there different prices for bath towels?

The price varies based on size: 60 x 120 cm and 70 x 140 cm, both made from Durable Quality Cotton

Will the color fade after washing?

No, we guarantee that all Howel and Co towels are 100% colorfast.

Are the prayer mats non-slip?

Our prayer mats are travel-friendly but do not have a non-slip feature.

Product Care Instructions

Towels
  • Hand wash gently by soaking and lightly rubbing.
  • Avoid using a washing machine to prevent fabric shedding.
  • If using a machine, select the gentlest wash cycle.
  • Natural Bamboo Fiber towels should not be washed in a machine.
Prayer Mats
  • Hand Wash: Use mild detergent and a soft brush for stains. Avoid excessive scrubbing or using too much detergent.
  • Machine Wash: Use the delicate mode and wash separately. Avoid machine drying and direct sunlight exposure when drying.
Slippers
  • Clean the sole with a soft brush.
  • Hand wash the towel fabric gently.
Mukena
  • Hand wash in normal-temperature water.
  • Do not use a washing machine or dryer.
  • Avoid bleach and spray fabric softeners.
  • Iron at a warm temperature.
Tableware Kids
  • Wash with baby-safe dish soap and a soft brush or sponge.
  • Rinse thoroughly with clean running water.
  • Sterilize by soaking in warm water or using a baby bottle sterilizer.

Payment

How can I change my payment method?

Payment methods cannot be changed once selected. If you wish to use a different method, please place a new order.

I checked out but haven’t received a payment code or virtual account. What should I do?

Please wait a few minutes. If you don’t receive it within 1 hour, there may be a system issue. Try checking out again

Orders

How do I select and submit embroidery design details?

Embroidery design options are available on the product page. Please select a design code and provide details according to the sample images.

Can I edit my order details after checkout?
  • Before payment: Simply place a new order.
  • After payment: Contact us via WhatsApp for further assistance.
Does Howel and Co have a physical store?

We currently do not have an offline store, but you can visit our showroom at: Ruko Season City Blok A 21 - 25, Tambora District, West Jakarta, DKI Jakarta 11320.

How can I contact customer service for order confirmation?

You can reach us via WhatsApp at +62 811-1755-882.

Can I become a reseller?

At the moment, we do not offer a reseller program.

Shipping

What shipping methods are available? Do you offer instant courier delivery?

Orders placed through our website are shipped via JNT, and instant couriers are not available.

Where do you ship from?

All orders are shipped from Jakarta, Indonesia.

How long does order processing and delivery take?
  • With embroidery: 1-3 business days.
  • Without embroidery: 1-2 business days.
  • Delivery time varies based on the shipping service selected.
  • Processing times may be extended during major holidays (Eid, Christmas, New Year).
Do you ship on weekends or public holidays?

Yes, we ship Monday to Sunday, including public holidays, except during Eid and New Year holidays.

Do you offer international shipping?

Currently, we do not ship internationally.

Complaints & Returns

What should I do if I receive the wrong or defective product?

Please contact us via WhatsApp at +62 811-1755-882, and our team will assist you with the issue.