At Howel and Co, we are committed to delivering high-quality products to our customers. If you encounter any issues with your order, please refer to our return policy below:
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Eligibility for Returns
You may return a product if:
• You received the wrong item (incorrect order fulfillment).
• The product has manufacturing defects.
• The product does not match the stated specifications.
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Return Conditions
• Returns must be requested within 7 days of receiving the item.
• A clear unboxing video (unedited and uncut) is required as proof of the issue.
• The item must not have been used or washed.
• The returned item must include all original accessories and packaging.
• Customized items cannot be returned if the mistake was made by the customer.
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Return Process
• Customers can request a return through our WhatsApp customer service (08111-755-882).
• Once we receive the return request, we will inspect the item.
• If the return meets our criteria, we will promptly send a replacement item.
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Shipping Costs
• We will cover the return shipping costs.
• Customers will not be charged any additional fees for the replacement shipment.
For further assistance or inquiries regarding our return policy, please contact our customer service team.